TERMS AND CONDITIONS

Terms and Conditions

1. Definitions
In the following terms and conditions:

1.1. The person or company receiving the QUOTE or invoice is referred to as the “BUYER.”
This just means you, the person who asked us to do the work or gave us the job.

1.2. A “QUOTE” is any price estimate provided by the COMPANY as part of these terms. This is like a promise of how much money the work will cost.

1.3. “SITE” refers to the location where the work will take place. This is the place where we will do the job, like your house or property.

1.4.“COMPANY” means HolyMess Repairs (ACN), along with its team members, representatives, and affiliates. This is us! The people doing the work for you.

2. Payment
2.1. Unless noted otherwise, all work is charged at a flat rate. This covers labour, materials, GST, and administrative costs. By engaging our services, you’re agreeing to these terms and conditions—a link to them is always included with your QUOTE for your review. Feel free to seek advice if you need clarification. This means we charge a fixed price that includes everything we need to get the job done. When you agree to hire us, you also agree to these rules. 

2.2. Please make payments on time to avoid disruptions. Payments must be made within two days of the due date to keep everything on track. In case of late payments, we reserve the right to pause work or cancel the agreement. If that happens, we’ll only charge for completed work, materials, and associated costs. This means you need to pay us on time. If you don’t, we might have to stop working, and we’ll still charge you for what we’ve already done. 

2.3. By making any payment, you’re confirming your satisfaction with the work completed up to that point. When you pay us, it means you’re happy with what we’ve done so far. 

2.4. Payments are due upon job completion. Payments made 48 hours after the completion date will be considered late and will incur a $25 monthly admin fee and a 10% interest charge on the outstanding balance. You should pay us when the job is done. If you’re late, we’ll add extra fees.

2.5. Unless we agree otherwise in writing, all payments are due immediately (Cash on Delivery). You’ll need to pay us right away unless we make a special deal.

2.6. Credit card payments come with a small surcharge of 1.77%. If you pay with a credit card, there’s a tiny extra charge.

2.7. For projects over $500, we’ll break payments into manageable progress payments:

Stage 1: 50% upfront to cover initial costs.

Stage 2: 30% when work starts.

Stage 3: 10% midway through the job.

Stage 4: 10% upon completion. For bigger jobs, you pay in steps: part at the start, some in the middle, and the rest at the end

2.8.  If a payment is delayed, we may need to pause work until the payment clears. Payments are only confirmed when funds have cleared in our account. If you don’t pay on time, we’ll stop working until we get the money.

2.9. Changes or additional work outside the original QUOTE will be discussed and agreed upon with a new QUOTE before starting. If extra work needs to be done, we’ll talk about it and agree on a new price before we start.

2.10  In emergencies, we may proceed without prior approval if the work prevents damage or injury. Emergency costs will be billed reasonably. If there’s an emergency, we might have to start work right away to stop damage. We’ll charge fairly for it.

2.11. Please don’t deduct any amount from the QUOTE without written agreement. Don’t subtract money from the agreed price unless we both agree in writing. 

2.12. Any damage caused to COMPANY equipment or materials on the SITE must be reimbursed by the BUYER within five days of invoicing. If our tools or materials get damaged on your property, you’ll need to pay for the repairs or replacements.

2.13. The COMPANY may place a lien on the property to secure payment for unpaid work if necessary. This means we can use legal ways to make sure we get paid if you don’t pay us.

2.14. The COMPANY reserves the right to withhold further services, including emergency work, from clients with unpaid invoices or outstanding inspection fees. To avoid interruptions, please ensure all payments are settled promptly.

3. Addressing Issues
3.1. We kindly ask that you inspect completed work promptly. Let us know within 48 hours if there’s anything you’re not happy with. After we finish, please check our work and tell us quickly if something isn’t right. 

3.2. Please notify us in writing if you believe any work is defective. We’ll prioritize fixing the issue under consumer law. If another party fixes the issue without giving us the opportunity to do so first, any guarantees we provide will no longer apply. Let us know in writing if there’s a problem, and we’ll fix it. If someone else fixes it before we get the chance, our warranty won’t cover it. 

3.3. Our guarantees will also be void if you or a third party modify our work. If you or someone else changes what we’ve done, our warranty won’t apply anymore.

4. Scope of Work
4.1. The QUOTE outlines exactly what we’ll do. Any additional work will need to be agreed upon in writing. The QUOTE tells you what we’ll do. If extra work is needed, we’ll make a new deal in writing. 

4.2.  If there’s extra work needed after the contracted job is complete, we’re happy to discuss and quote for it separately. If more work is required later, we’ll talk about it and decide on a fair price.

5. Agreement Scope
5.1. These terms, along with the QUOTE, cover everything agreed upon. Any changes need to be formalized in writing by both parties. These rules and the QUOTE are our agreement. Changes must be written down and agreed upon.

5.2. We’re confident in the value of our services, but you’re free to shop around before signing with us. Once the agreement is finalized, the price is fixed. You can check other prices before hiring us, but once you agree, the price won’t change.

5.3.  Any upfront payments cover costs already incurred, including materials and administrative expenses, in case of cancellation. If you cancel after paying upfront, we’ll use that money for the work or materials we’ve already provided.

6. Recommendations
If we recommend additional work to improve your project, it’s up to you to decide whether to proceed. We’re not liable for issues resulting from decisions not to follow our advice. If we suggest extra work and you don’t do it, we’re not responsible for any problems that might happen later.

7. Pests

If we encounter significant pest issues at the SITE, we may need to pause work until the problem is resolved. Extermination is the responsibility of the BUYER. If there are lots of pests, we’ll stop work until they’re gone. It’s up to you to fix this.

8.  Subcontractors
We may work with trusted subcontractors for parts of the project. Rest assured, they’ll follow the same high standards. Sometimes, we’ll hire other experts to help. They’ll do the job just as well as we would.

9.  Plumbing
9.1.  Existing plumbing can be tricky. While we’ll take care, we can’t guarantee against unexpected issues due to old or deteriorated pipes. Old pipes can cause surprises. We’ll be careful, but we can’t promise nothing will go wrong.

9.2.  If older plumbing components fail during or after our work, the BUYER accepts responsibility for additional costs. If old pipes or parts break, you’ll need to cover the cost to fix them.

10. Site Cleanup
We’ll leave your SITE clean and tidy. Unless stated in the QUOTE, we’ll also remove old parts. However, the BUYER needs to clear any rubbish from the SITE beforehand. We’ll clean up after ourselves, but you should clear away any big trash before we start.

11. Scheduling and Delays
While we’ll do our best to meet schedules, some delays are out of our control. If this happens, we’ll keep you informed and work to minimize disruptions. We’ll try to finish on time, but if there’s a delay, we’ll let you know and sort it out as quickly as possible.

12. Warranty
We provide warranties in line with Australian Consumer Law. Details on coverage and claiming are included in your QUOTE. Please notify us promptly of any issues so we can address them quickly. If something goes wrong with our work, we’ll fix it as long as it’s covered by the warranty

13. Promotions
Promotional discounts apply to specific services and cannot be combined. Coupons must be presented during the initial assessment and cannot be redeemed for cash. Special offers can only be used for certain services. Show us any discount coupons at the start.

14. Liability
We’ll take every precaution to deliver top-quality work, but our liability is limited to redoing the specified work in your QUOTE if something goes wrong. If we make a mistake, we’ll fix it by redoing the job as promised in your QUOTE.